Privacy Policy

We only collect what you give us through a form on this site, or what you send us by email or phone. That is generally:

• Your name, email address and phone number.
• Your suburb or postal address, where you choose to provide it.
• What you are looking for: the number of bedrooms, your indicative budget range, your timeframe, and whether you are buying to live in or as an investment.
• Whether you have finance arranged, where you choose to tell us.
• Your residency or purchaser status, where relevant to what you are eligible to buy.
• Anything else you choose to write in a message or comments field.

We also collect limited technical information automatically: the pages you visit, your approximate location from your IP address, your browser type, and the site or advertisement that referred you. We store a one-way cryptographic hash of your IP address rather than the address itself, to limit repeat and automated form submissions.

We do not ask for, and ask that you do not send us, government identifiers, payment card details, or health information through this site.

We use your information to:

• Respond to your enquiry and send you the brochure, floor plans or other material you asked for.
• Tell you about the progress of the development, pricing and releases, and contact you when the project launches.
• Work out which apartments suit what you have told us you are looking for, so we send you relevant material rather than everything.
• Improve the website and understand which of our campaigns people respond to.
• Meet our legal and record-keeping obligations.

If you tell us you would rather not hear from us, we will stop sending you marketing material. You can do that at any time. See Contact and opt-out below.

We do not sell your personal information, and we do not share it for anyone else's marketing. We share it only with:

• Our own staff, and the sales and marketing agents appointed to Duke & Stone, so they can contact you about your enquiry.
• Service providers who operate our systems on our behalf: website and form hosting, email delivery, and our customer database. These providers may store data outside Australia, including in the United States and Singapore.
• Our professional advisers, and anyone we are required to disclose to by law.

Where a provider stores information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

We keep enquiry records while the development is being marketed and sold, and for as long afterwards as we need them for legal and record-keeping purposes. If you ask us to delete your information and we are not required to keep it, we will.

Access to our enquiry database is restricted to people who need it. Information is transmitted over encrypted connections and held in access-controlled systems. No system is completely secure, but we take reasonable steps to protect your information from misuse, loss, and unauthorised access or disclosure.

This site uses cookies and similar technologies to understand how the site is used and to measure the performance of our advertising. You can block or delete cookies in your browser settings; the site will still work.

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. We will respond within a reasonable period. If we cannot give you access or make a correction, we will explain why in writing.

For any privacy question, to access or correct your information, to opt out of marketing, or to make a complaint, contact us at info@dukeandstone.com.au.

You can also opt out of marketing by replying “unsubscribe” to any email we send you.

If you are not satisfied with how we have handled a privacy complaint, you can refer it to the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The current version will always be at dukeandstone.com.au/privacy, with the date it was last updated shown at the top.